Help Center

01. Common Questions

Yes. A shopper can also use our platform as a traveler. You can add your flight dates and route to iFlyTrade and contact other shoppers on your flight route.
Yes. A traveler can also use our platform as a shopper. A traveler can also add product requests as a shopper and contact other travelers.
When you add an email address, we automatically send an email to confirm the address. If you don't receive the email, check your spam folder, and check that you entered the correct email address.
When shoppers submit a product request, shoppers are responsible for providing travelers with as much information as possible regarding the description of the desired product, in particular its price. Taxes are charged in accordance with the applicable laws, rules or regulations. The traveler is also required to inform the shopper of any taxes or fees before accepting the offer. Both traveler and shopper should clearly write to each other, and agree on the price (including any fees and/or taxes) through the iFlyTrade Messenger service.
Shoppers make a payment to iFlyTrade to ensure that travelers can comfortably start shopping on their behalf. Shoppers’ payment and thus, travelers’ money (product price + rewards) will be secure with us. Shoppers are expected to send money to iFlyTrade after they decide to accept an offer. So, shoppers can send money via one of the following options: 1) iFT Wallet 2) Debit/Credit Card 3) Bank transfers 4) Third-party payment options like Payoneer, and Wise, etc. Once you fill in the payment details and voila, you're good to go!
It’s not possible to cancel a completed payment from your iFlyTrade account. Contacting your traveler or shopper (iFlyTrader) is often the best way to solve a problem. You can contact your iFlyTrader directly through our messenger service. We encourage you to use only our messenger service through the whole iFlyTrading process.
We kindly recommend that shoppers and travelers should obtain their own insurance to cover any costs or expenses relating to a product to be traded among each other.
Once you confirm that your traveler delivers your product as agreed, your agreement with the traveler is considered to be honored, and thus completed at the agreed time of physical delivery and acceptance. You cannot request a refund from your traveler. If you might have any problems about the product which you already accepted, you may kindly contact the store in the relevant global marketplace. You can also contact your traveler to look for a friendly solution to your concern.
Shoppers may refuse products only if; A) the traveler has brought incorrect products or different products than agreed, (for example, with different specifications in terms of brand, color, style, size, etc.), or B) the products are purchased from a retailer which is different from the one the shopper requested or agreed on, C) the products are not in good condition or in a condition other than that agreed (for example, broken, damaged or used items). Travelers and shoppers are required to communicate through iFlyTrade messenger as clearly as possible to avoid any risks of refusals.
If you have not yet reached an agreement with your traveler, you can simply update your product request. If you have already reached an agreement with the traveler (i.e. accepted the offer), you may not refuse your requested product on grounds of having changed your mind about the transaction, or the product specifications or the price.
To remove a limitation from your account, please inform our support and explain your situation.
Contacting your iFlyTrader (the shopper or the traveler) is often the best way to solve a dispute. You can contact your iFlyTrader directly through iFlyTrade messenger service. We encourage you to use only our messenger service through the whole iFlyTrading process. You can exchange messages with your iFlyTrader to try to solve the dispute. If you are unable to settle the dispute, you can apply for escalating it to a claim. By applying, you request iFlyTrade to investigate and decide the outcome. Please inform our support and explain your dispute in detail.
Your traveler is not supposed to buy a product for you unless you have already reached an agreement. Given such an agreement, you may not refuse your product on grounds of having found or purchased the product elsewhere before the agreed time for delivery.
Friendly communication is often the best way to solve a problem. iFlyTrade is a platform based on open and reliable communication. If you may not find a solution through any friendly communication, you and your shopper may jointly authorize iFlyTrade to determine whether the reason for refusal is valid or not. If iFlyTrade decides to get involved, and determines the reason to be invalid, shoppers agree that they may be charged, and iFlyTrade may release relevant funds to travelers.
If the new flight dates or route still meet your delivery expectations, and your traveler informs you in time, it is assumed that you have updated your agreement with mutual consent. Otherwise please inform our support and explain your situation. Please use our platform for all your communication with your traveler.
Please inform our support and explain your situation with relevant evidence. Please use our platform for all your communication with your traveler. iFlyTrade offers a full refund and matches you to a new traveler to honor our guaranteed delivery promise.

02. Getting Started with iFlyTrade

iFlyTrader is a general concept for anyone who registers a valid and password-protected user account with iFlyTrade. An iFlyTrader can be both a traveler and a shopper at the same time. A traveler is expected to add her flight details to iFlyTrade. A traveler can also send product requests as a shopper in order to connect other travelers. A shopper can also be a traveler. A shopper can add her flights to iFlyTrade and connect other shoppers on her flight route. Become an iFlyTrader, sign up, and join us!
A request takes place when an iFlyTrader submits the product URL through our platform. Once a request is submitted, shoppers can check matching travelers who may buy the desired or requested product.
An offer can be made in 2 ways: 1-A traveler flying to the shopper’s country may contact a shopper who has submitted a request. The traveler and shopper may negotiate about the terms like product price, traveler’s reward, the delivery location and period. If a traveler accepts to buy for the shopper at the end of the negotiation, a traveler is supposed to send an offer to the shopper. 2-A shopper (after submitting a request) may choose to contact any matching travelers flying to the shopper’s country. If a shopper may find a traveler who accepts to buy the requested product, it is again the traveler who is supposed to send an offer. A traveler may also send an offer to a shopper right away, i.e. without any negotiations with the shopper. In any case, travelers are supposed to submit an offer. Shoppers are not allowed to submit offers. Shoppers may accept or refuse offers.
When a shopper accepts an offer, this means that a request is converted into an order. An order means that the shopper and traveler agree on all material terms, including, the timing of delivery of the requested products and the total fees. Travelers and shoppers are encouraged to continue their communication through iFlyTrade also after the agreement.
When a traveler’s offer is accepted by a shopper, that offer is converted into a delivery to be fulfilled by the traveler. (The owner of an offer is always the traveler.)
When a shopper and traveler agree on the purchase and delivery of a specific product, it means that: A) a shopper’s request is converted into a product order, and B) a traveler’s offer is converted into a delivery task. So, yes. Orders and deliveries mean the same thing since a shopper’s order matches a traveler’s delivery for a successful iFlyTrading experience.
Yes. Rating is essential to ensure trust and respect among iFlyTraders. Please review and rate your traveler. While review, you may consider the timing of delivery, and the quality of communication, etc.
Yes. Rating is essential to ensure trust and respect among iFlyTraders. Please review and rate your shopper. While review, you may consider the clarity about the product description, and the accessibility of the shopper, etc.
iFlyTrade Messenger is a secure messaging system inside your iFlyTrade account that allows communications between shoppers and travelers. iFlyTraders are required to initiate and conclude their communications through the iFlyTrade Messenger. You can view iFlyTrade Messenger by logging into your account.
You are scored more as your total activity grows on iFlyTrade.com either as a shopper and / or a traveler. For example, when you register as an iFlyTrader, and confirm your email, you already get 50 points for each activity, so in total 100 points. When you make a product request, you get 2 points; when we approve your product request, you get 5 points more. When we approve your travel entry, you get 10 points. Other activities are as follows: Registration = 50; Email confirmation = 50; Submitting an iFlyTrader review = 20; Send a comment for an iFlyTrader review = 20; Receive an iFlyTrader review = 5 points x the number of stars received; Create a product request = 2; Approve a product request = 5; Publish a travel = 10; Send an offer = 5; Approving an offer = 10; Creating an order by making payment = 50 (Also another 50 points for the traveler since her offer is accepted and the shopper pays for it.) When the delivery is confirmed, both traveler and shopper earn 100 points each. If you share your product or travel request on your social media accounts, you earn additional points varying between 30 and 50. We also deduct some scores from your profile due to certain activities: When you remove a published product request, we deduct 15 points. When you cancel your order or delivery, you lose 200 points as a shopper or traveler, respectively.

03. My Account

When you sign up to become an iFlyTrader, you need to provide your email address. We automatically send an email to confirm your address. If you don't receive our email, please check your spam folder, and check that you entered the correct email address. When you receive the email, just click the “Confirm This Email” link, which will directly take you to your iFlyTrader account. Thanks for becoming an iFlyTrader!
After you sign in, click “My Profile”, and view and update your profile information as necessary.
Best practices for your iFlyTrader profile would be to upload a logo or your photo. Make sure to display your phone number and home city on your profile, so people know it’s you and include a bio in the section describing yourself or your business. You can also mention your website or social media links to help introduce yourself better. The more information you may provide in your profile, the more product requests or delivery offers you may get, and the more you can benefit from your iFlyTrader account. Changing your name and other essential profile information may confuse your iFlyTrader contacts unnecessarily. Such changes may also trigger a new verification.
It's possible to change your name on your profile: You need to sign in, click “My Profile”, edit your name, and finally click “Update”. However, changing your name and other essential profile information may confuse your iFlyTrader contacts unnecessarily. Such changes may also trigger a new verification. We may ask you to provide us with supporting documentation, like a photo of your ID, marriage certificate, etc. A photo of your ID should show the following details (if applicable): Photo Legal name (first and last name) Date of birth Date of issue or expiry Signature ID Number Include photos of both the front and back of your ID, and be sure it’s not expired. Be sure that any supporting documentation shows the whole information clearly, with no blur, glare, or shadows. We can’t accept documents if any part is covered, blocked, or missing. All 4 corners must be visible.
Yes. You can change your home city to a city that is different from the city you used when you opened your account. You need to sign in, click “My Profile”, edit your home city, and finally click “Update”. However, changing your home city and other essential profile information may confuse your iFlyTrader contacts unnecessarily. That is why such changes may trigger a new verification. We may ask you to provide us with supporting documentation.
Currently we offer only English language. Soon we plan to add new languages.
If you haven’t received the email yet, please check your spam folder, and check that you entered the correct email address. You can also try adding [email protected] to your address book to see if you can find the email.
Please visit our sign up page now.
You need to provide your first and last name, home city, and email address. For your protection, you’ll create a password with letters and at least one number.
No. Every user can open an account to become an iFlyTrader. An account can be used both as a traveler and a shopper at the same time.
iFlyTrade lets you quickly and securely shop online, and buy products from global marketplaces like Amazon US, Best Buy US, E-Bay US, and many others. At the same time, iFlyTrade lets travelers earn money for trading some of their luggage space in return for shoppers' orders.

04. Login & Security

When you add an email address, we automatically send an email to confirm the address. If you don't receive the email, check your spam folder, and check that you entered the correct email address.
If you’re having trouble logging in, you may just need to clear your cache and cookies from your Internet browser. If you need help doing this, go to your browser's support page, or do a web search with “How do I clear cache and cookies in, for example, Internet Explorer 11?"
If you’ve forgotten your iFlyTrade password, you can regain access to your account: 1) Go to the password reminder page. (Click on “Forgot your password?”) 2) Enter the email address you use for iFlyTrade and click “Send Password Recovery Link”. 3) You can reset your password by clicking that link in your email within 24 hours.
You can always change your password by going to your profile. Here's how to change your password: Go to “My Profile”. Click the Password tab below your profile information. Enter your current password once, and new password twice for confirmation purposes, and click “Reset”. We recommend you to change your password from time to time.
Having a secure and unique password for your iFlyTrader account is critically important. If a scammer gets your password, they can begin to access your account (and perhaps other online accounts elsewhere). That’s why it’s important to have a strong and unique password for your iFlyTrade login. We suggest you to create a strong password with the following characteristics: a) More than 6 characters long. b) Use lower case, upper case, and a number, c) Not a word or date associated with you (like a pet’s name, family names, or birth dates). d) A combination of words with unusual capitalization, numbers, and special characters interspersed. Misspelled words are stronger because they are not in the dictionary used by attackers. e) Something you can remember.
We recommend you to change your password from time to time. There are a few cases where it's a good precaution, for example: a) You notice something suspicious on your iFlyTrade account. b) You suspect that someone you don’t trust has your password. c) You notice something suspicious in your email account or other online accounts. d) You have recently removed malware from your system. e) iFlyTrade asks you to change your password. If one of these occurs, change your Password immediately. You can change it under “My Profile”. If you receive an email asking you to change your password, it could be a case of phishing. Instead of clicking on a suspect link in an email, just log into your iFlyTrade account and review your notifications.
You may be receiving emails from us probably because an iFlyTrade account has been registered with your email. Someone may have mistakenly added it to their account when they signed up, either mistyping it or intentionally entering an email that wasn’t theirs. Or perhaps it was recycled by a domain provider like Gmail, Hotmail, etc. If you have an email account and stop using it for a while, the domain provider can reissue the email address to the public and allow it to be used again by someone else. If you want to stop receiving those emails, send us an email at our support. Tips: Email us using the email address that you’re receiving iFlyTrade emails, and Include a statement acknowledging that you don’t have an iFlyTrade account and would like your email removed from the iFlyTrade system. If you’re not sure the email you received is from iFlyTrade, please be cautious online and learn more about email phishing, scams and how to spot and avoid fake emails and scams.
Don’t wire any money directly to a shopper or a traveler. Deliver products only to the address which you are informed through the iFlyTrade messenger service. Never give your private personal or financial information to anyone you don’t know. Do not list someone else’s personal information, e.g. address on your iFlyTrade account. If you think you’ve received a suspicious message, email or have been directed to a fake website, forward it to our support email address. After you send us a copy (or screenshot) of the message or email, delete it from your inbox. If you clicked on any links or downloaded any attachments within the suspicious message, email or website, log into your account and view your transactions. It’s also a good idea to change your password.
Yes. We keep all your information safe. When you send a payment using iFlyTrade, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.
The security of your data and account is important to us. If you believe an unauthorized person has accessed or is in possession of your personal data, contact us immediately, so we can temporarily freeze your account while we investigate the incident.
You have the right to request that your data is deleted. iFlyTrade will delete your personal data according to relevant laws. Please contact us to submit your request. We can only accept erasure requests from the owner of that data. As part of any request to erase data, we’ll conduct reasonable ID and verification checks to make sure you’re the account holder. We may retain data to comply with the law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce a site’s terms and conditions, protect iFlyTrade from legal risks and take other actions otherwise permitted by law in the countries where we operate.
You can correct your data by logging into your account. You can also contact us and request we correct the data for you. We can only correct personal data when requested by the owner of that data. We may request additional information or documentation from you to confirm your personal data. As part of any request to correct data, we’ll conduct reasonable verification checks to ensure the security of the data. We reserve the right to not allow data to be altered if we’re unable to verify your identity, if there is a conflicting legal obligation, or if doing so would put iFlyTrade or other parties at risk.
Our Sites implement reasonable, and generally accepted security measures to help protect the security of your information and to ensure that your data is treated securely and in accordance with our Privacy Policy.
No. iFlyTrade does not sell your personal data.
If you have a question regarding iFlyTrade’’s privacy practices, visit our Privacy Policy or contact us by sending request to our support; or writing us at 3 Germay Dr, Unit 4 #2133 Wilmington DE 19804 USA, Attn: Privacy Policy.

05. Payments & Transfers

Shoppers make a payment to iFlyTrade to ensure that travelers can comfortably start shopping on their behalf. Shoppers’ payment and thus, travelers’ money (product price + rewards) will be secure with us. Shoppers are expected to send money to iFlyTrade after they decide to accept an offer. So, shoppers can send money via one of the following options: 1) iFT Wallet 2) Debit/Credit Card 3) Bank transfers 4) Third-party payment options like Payoneer, and Wise, etc. Once you fill in the payment details and voila, you're good to go!
You are not going to make any direct payments to your traveler. You are required to send money to iFlyTrade who secures your payment and agreement with your traveler. We will release your traveler’s money after you confirm your delivery.
What a traveler earns after a successful delivery is decided through mutual communication and agreement with the shopper.
You will get paid after you and the shopper confirm you have delivered the order / product.
There is no fee to open an iFlyTrade account. We charge fees only when a shopper pays iFlyTrade to honor her delivery agreement with a traveler. We aim to disclose all fees associated during the iFlyTrading process.
Payment processing fee and transaction fee are the same thing. It is the amount iFlyTrade pays for using the services of the third-party payment processor. iFlyTrade collects the transaction fee from shoppers. The amount for product costs plus traveler’s reward is transferred to travelers by iFlyTrade.
Shoppers may refuse products only if; (a) the traveler has brought incorrect products or different products than agreed, (for example, with different specifications in terms of brand, color, style, size, etc.), or (b) the products are purchased from a retailer which is different from the one the shopper requested or agreed on, (c) the products are not in good condition or in a condition other than that agreed (for example, broken, damaged or used items). Travelers and shoppers are required to communicate through iFlyTrade messenger as clearly as possible to avoid any risks of refusals.
If you have not yet reached an agreement with your traveler, you can simply update your product request. If you have already reached an agreement with the traveler, you may not refuse your requested product on grounds of having changed your mind about the transaction, or the product specifications or the price.
Your traveler is not supposed to buy a product for you unless you have already reached an agreement. Given such an agreement, you may not refuse your product on grounds of having found or purchased the product elsewhere before the agreed time for delivery.
Friendly communication is often the best way to solve a problem. iFlyTrade is a platform based on open and reliable communication. If you may not find a solution through any friendly communication, you and your shopper may jointly authorize iFlyTrade to determine whether the reason for refusal is valid or not. If iFlyTrade decides to get involved, and determines the reason to be invalid, shoppers agree that they may be charged, and iFlyTrade may release relevant funds to travelers.
It’s not possible to cancel a completed payment from your iFlyTrade account. Contacting your traveler or shopper (iFlyTrader) is often the best way to solve a problem. You can contact your iFlyTrader directly through our messenger service. We encourage you to use only our messenger service through the whole iFlyTrading process.
Once you confirm that your traveler delivers your product as agreed, your agreement with the traveler is considered to be honored, and thus completed at the agreed time of physical delivery and acceptance. You cannot request a refund from your traveler. If you might have any problems about the product which you accepted, you may kindly contact the store in the relevant marketplace / store. You can also contact your traveler to look for a friendly solution to your concern.
Please inform our support and explain your situation with relevant evidence. Please use our platform for all your communication with your traveler.
If the new flight dates or route still meet your delivery expectations, and your traveler informs you in time, it is assumed that you have updated your agreement with mutual consent. Otherwise please inform our support and explain your situation. Please use our platform for all your communication with your traveler.

06. Disputes & Limitations

Contacting your iFlyTrader (the shopper or the traveler) is often the best way to solve a dispute. You can contact your iFlyTrader directly through iFlyTrade messenger service. We encourage you to use only our messenger service through the whole iFlyTrading process. You can exchange messages with your iFlyTrader to try to solve the dispute. If you are unable to settle the dispute, you can apply for escalating it to a claim. By applying, you request iFlyTrade to investigate and decide the outcome. Please inform our support and explain your dispute in detail.
If you are unable to settle the dispute with an iFlyTrader, you can apply for escalating it to a claim. By applying, you request iFlyTrade to investigate and decide the outcome. Please inform our support and explain your dispute in detail. If iFlyTrade decides to escalate it to a claim, we aim to reach a decision within 14 days, but some cases can take 30 days or longer.
An iFlyTrader can contact another iFlyTrader to start a dispute by exchanging messages through the iFlyTrade messenger service. In a dispute, iFlyTraders have 14 days to exchange messages to try to solve the problem. For example, the shopper can ask the traveler to buy another item in the relevant retail store. In a dispute, iFlyTrade doesn’t get involved or decide the outcome. If you are unable to settle the dispute with an iFlyTrader within 14 days, you can apply for escalating it to a claim. By applying, you request iFlyTrade to investigate and decide the outcome. Either the traveler or shopper can apply for escalating a dispute to a claim. If iFlyTrade decides to escalate it to a claim, we aim to reach a decision within another 14 days. This depends on whether we need more information or not, and how quickly both parties respond to our enquiries. So some cases can take 30 days or longer.
You have 30 days from the transaction date (you agreed and paid iFlyTrade) to initiate a dispute on an agreement. In a dispute, iFlyTraders have 14 days to exchange messages to try to solve the problem. For example, the shopper can ask the traveler to buy another item in the relevant retail store. In a dispute, iFlyTrade doesn’t get involved or decide the outcome. If you are unable to settle the dispute with an iFlyTrader within 14 days, you can apply for escalating it to a claim. By applying, you request iFlyTrade to investigate and decide the outcome. Either the traveler or shopper can apply for escalating a dispute to a claim. If iFlyTrade decides to escalate it to a claim, we aim to reach a decision within another 14 days. This depends on whether we need more information or not, and how quickly both parties respond to our enquiries. So some cases can take 30 days or longer.
The decision made at the conclusion of a claim is usually final. It can only be appealed if new information is presented by any of the iFlyTraders party to the agreement. If an iFlyTrader would like to appeal the outcome of a claim, it can be done within 5 days of the case closing.
If a shopper initiates a dispute or claim regarding a product s/he didn’t receive, you may be required to provide the proof that you’ve already delivered the item to the shopper. One way to show that proof is to use a carrier with online tracking. The recipient's name and address in the online tracking information must match those notified through the iFlyTrade messenger service. When a shopper and traveler meet in person for the purpose of inspection and exchange of product(s), or the traveler delivers the product using courier services, they are suggested to provide a copy of relevant bills, invoices and other relevant documentation of the product. They can make photos for the purpose of proving the delivery.
Yes. You can change your reason if you originally filed a dispute because you didn’t receive your product, and then received the product but found it to be different from the description. By changing the dispute reason, you automatically apply for escalating the dispute to a claim. This means that you're asking iFlyTrade to review your case and decide whether you're eligible for a refund. We reach a decision in most cases within 30 days.
Proof of delivery is an online or physical documentation that could be issued by a courier company. Proof delivery includes the following information: a) The date the product was shipped. b) The recipient's address, showing at least the city and state, or city and country, or zip/postal code (or international equivalent). The address information on your shipping receipt must match the address notified through the iFlyTrade messenger system. When a shopper and traveler meet in person for the purpose of inspection and exchange of product(s), or the traveler delivers the product using courier services, they are suggested to provide a copy of relevant bills, invoices and other relevant documentation of the product. They are encouraged to take photos with their smartphones for the purpose of proving the delivery.
To remove a limitation from your account, please inform our support and explain your situation.
If your account is limited, we'll send you an email with the reason for that limitation. There are several reasons why your account may be limited. Here are some examples: a) Regulatory requirements: Your account could be limited in order to comply with regulatory requirements. For example, requesting certain products can trigger federal and state laws, and we may limit your account while we work together to satisfy those requirements. b) Acceptable Use Policy: Likewise, if you’re not in compliance with our Terms of Use, you’ll find that your account has been limited. Selling banned items such as illegal drugs or weapons is an example of a violation of our Terms of Use. c) Unauthorized use: We may limit your account to protect you from potential losses and review any fraudulent activity if we believe someone accessed your iFlyTrade account without your authorization. d) Higher-risk activity: Another reason why your account could be limited is your iFlyTrader performance indicating your account is high risk or observes at least one prohibited conduct. Examples include: You misuse our ratings and reviews features in a way to diminish their efficacy or accuracy, or you use iFlyTrade to mislead or confuse other iFlyTraders by pretending to be someone else, or by misrepresenting your identity or qualification, etc. In these cases, your account may be limited while we do a review.
If your account is limited, we may ask you to provide supporting documentation to help us verify you. This may include documents to provide your identity, address, a recent name change, or business or organization documents. Before sending us anything, please be sure that your document is legible; shows all four corners of the page; does not have information blocked or blacked out; and matches the information on your iFlyTrade account. You can simply email our support. Once you've provided the required documents, we'll review them and send an email confirmation letting you know if we were able to verify your identity. The time it takes to restore account access varies, depending on the type of issue.
The time it takes to lift a limitation varies, depending on your specific case.
If you notice a transaction that you didn’t authorize, let us know right away by sending an email to our support. Before contacting us, please make sure the suspicious activity wasn't from a family member or a close friend using your account.
It’s extremely important to report any suspected instances of fraud. If you think your account has been compromised, please change your password immediately to protect your account. Here are some types of fraudulent activity: a) Unauthorized activity on your iFlyTrade account, b) Unauthorized transactions on your credit cards that you previously used for iFlyTrading, c) Fake iFlyTrade emails or spoof websites, d) A potential fraudulent traveler or shopper. Let us know any such instances right away by sending an email to our support.
Don't respond to emails or phone calls asking for any of the following: a) Your password and email address combination b) Credit card numbers c) Bank account numbers d) Social Security numbers e) ID numbers f) First and last names Don’t download any attachments, software updates, or any application to your computer via a link you received in an email. iFlyTrade won’t ask you to download anything for your account to work. Use a unique password for your iFlyTrade account and change it every 30-60 days. If you think you’ve received a fraudulent email, please forward it to our support and then delete the email from your mailbox. Never click any links or attachments in a suspicious email.